Speed and effectiveness

Firstly, the speed and effectiveness with which P&K managed the transition to lockdown while protecting the health of staff and customers was impressive, even in the frantic few days when everyone wanted flour and toilet paper.  The store was well-organised for maintaining distance, well-stocked under the circumstances,  and the staff were pleasant and helpful at a difficult time.

The online ordering and pick-up service was efficient. It met customers’ needs for both groceries and social distance, was quickly established and worked well in practice. The additional benefit was some distant chatting and banter in the carpark.

Secondly, a more personal acknowledgement.  After little use, my car battery died while in the P&K carpark. Store Manager Aryn McKissock leapt to the rescue, bringing his own car round and attaching jumper leads to re-energise the car.  What he didn’t know was that I have a foot injury, so could not walk to the garage to borrow their jumper leads, which was my plan. His help only took a few minutes but it was massive to me, and I’m glad to have this public opportunity to acknowledge Aryn.